Customer Privacy
The personal information entered into this web site will be processed in accordance with the principles and requirements of the Data Protection Act (registration number Z7150101).
face2face has notified the Information Commissioner about what personal information it
processes and why - this notification is held on a Public Register.

Personal information is collected and processed only with customer consent. A customer
has the right to ask for a copy of their personal information that face2face may be using,
on payment of £10. face2face then has 40 days in which to provide this, although there are circumstances when it is not obliged to do so. If any personal information is inaccurate,
the customer can ask for it to be corrected.

face2face may distribute its customers' personal information to carefully selected third party companies, for the purpose of operating its financial services, and for legal and regulatory
reasons, namely:

• For making credit-related decisions. • For confirming a customer's identity. • For preventing and detecting crime, and debt recovery e.g. fraud or money laundering. • For improving the efficiency of its administration.

face2face provides training for its employees and emphasises the need to keep its information, especially personal information provided by its customers, confidential. face2face also takes reasonable steps to maintain the security of its computer network and secure storage of paper documents. For example, the personal information provided via its web site will be sent
electronically to face2face in an encrypted format.

For further information and guidance about Data Protection, please contact the Information Commissioner: www.informationcommissioner.gov.uk, Help Line: 01625 545 745.

face2face is firmly committed to adhering to the standards set by the
Financial Services Authority in all of its dealings with its customers.
For further information on the FSA, see www.fsa.gov.uk.

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